My most important software platforms regard the management of service centers, ticketing and custom workflows. Not all the products here are currently on sale.
For my recent projects I owe a big favour to the Open Source community, and I'm planning on returning it in a few years.
A tool used to precisely track support tasks performed for many clients. It offers a complete time tracking system with variable hourly rates, travel costs, personalised pricelists, batch management and payment tracking. You could easily see why I developed it.
TRIAD is a complete software management solution for distributed computer repair centers, and the successor of LabManager. Actually used by one of the biggest Apple reseller chains in Italy, it's a platform that spans over different technology stacks in order to give maximum flexibility, ease of development and interoperation with third party applications.
Created as an utility for archival purposes, LabManager quickly evolved to become a full management software for small support centers.